Privacy Policy

Jun 30, 2025

Privacy Policy
Effective Date: June 30, 2025
Operator: Truezone Inc.
Address: 1111B S Governors Ave STE 20696, Dover, DE, 19904, United States
Contact: help@menumix.app

1. Introduction

MenuMix (“we”, “us”, or “our”) provides digital QR menu and order management services for restaurants, cafes, and hospitality venues. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website, dashboard, and related services.

2. Scope

This Privacy Policy applies to:

  • Visitors and users of the MenuMix.app website
  • Customers, prospective customers, and their authorized staff
  • Subscribers to MenuMix communications or updates

This Policy does not apply to end customers scanning QR menus in restaurants. Businesses are responsible for their own customer data and privacy practices.

3. What Data We Collect

a. Account and Business Data

  • Name, email, phone number (optional), company/restaurant name
  • Business address, preferred language, and country
  • Login credentials (hashed), role-based permissions

b. Menu, Order, and Sales Data

  • Menu structure (categories, products, modifiers)
  • QR code and table assignments
  • Order details: products, table, time, staff actions
  • Sales and revenue reports by category/product/table

c. Device and Behavioral Data

  • IP address, device type, browser type, operating system
  • Clickstream, session duration, screen resolution
  • Pages visited, links clicked, QR scan origin
  • Geolocation (if browser permissions are enabled)
  • Unique identifiers (cookies, session tokens, device ID)

d. Cookies and Similar Technologies

We use cookies and tracking tools for:

  • Session management and site preferences
  • Analytics and behavior tracking (e.g., Google Analytics)
  • Fraud detection and site security

4. How We Use Your Data

We use your data to:

  • Provide and personalize the MenuMix experience
  • Display multilingual menus (via Google Cloud Translate)
  • Enable order tracking and sales reporting
  • Deliver support, notifications, or account updates
  • Improve product features and optimize UX
  • Comply with legal and tax obligations

We do not sell personal data. We may use anonymized and aggregated data for product improvement and insights.

5. Lawful Basis for Processing

We rely on:

  • Your consent (for cookies, marketing)
  • Contractual necessity (account creation, support)
  • Legitimate interests (fraud prevention, usage analysis)
  • Legal obligations (e.g., bookkeeping, audits)

6. Data Sharing

We share your data only with:

  • Trusted service providers (e.g., hosting, payment, translation, analytics)
  • Email delivery and customer support platforms
  • Legal authorities if required to comply with law
  • In case of merger or acquisition, with proper safeguards

All partners are subject to strict data protection and processing agreements.

7. Public Business Information

We may enrich your business profile using publicly available data (e.g., company listings or directories) to pre-fill or enhance your account experience.

8. Data Retention

We keep your data:

  • As long as your account is active
  • For legal compliance, tax, and audit requirements
  • In anonymized form for business analytics (after deletion)

9. Security

MenuMix implements:

  • End-to-end encryption (SSL/TLS)
  • Secure access control
  • Encrypted databases and API endpoints
  • Periodic security audits

However, no system is 100% secure. Please keep your credentials confidential.

10. Your Privacy Rights

Depending on your jurisdiction, you may:

  • Request access to your data
  • Ask us to update or correct your data
  • Request deletion (“right to be forgotten”)
  • Object to processing or withdraw consent
  • Request a machine-readable export of your data

Contact: help@menumix.app
For authorized agent requests, please state your legal role and follow verification steps.

11. Children’s Data

MenuMix is not intended for individuals under 18. We do not knowingly collect personal information from minors.

12. Changes to this Policy

We may revise this Privacy Policy periodically. Changes will be posted here with a new effective date. Your continued use of MenuMix means you accept the updated policy.

13. Contact Us

Truezone Inc.
1111B S Governors Ave STE 20696
Dover, DE, 19904, United States
Email: help@menumix.app

Create Free QR Menu

Transform your paper menu into a fully digital experience. Let guests scan a QR code to view the menu, place their orders from the table, and manage all incoming orders from a single dashboard.

Create Free Menu